Army and Air Force Exchange Service Debt Collection Complaint

False statements or representation attempted to collect wrong amount

Army and Air Force Exchange Service Debt collection department,

False statements or representation Attempted to collect wrong amount Alaska

On -/-/15 I paid - - - for an old military debt on my AAFES STAR Card for the amount of $3700.00. I had a garnishment on my paycheck prior to that and on -/-/- $500.00 was garnished, and again on -/-/- my pay was garnished for $240.00. I have contacted - - - for the overpayment and have still not received my overpayment refund and can not get an answer to when and if it will be refunded. I also contacted the Military AAFES Star card and the balances between the collection agency and the debtor do not match. - has been very hard to deal with and the - - put me on hold for an hour when I requested a manager. I 'm very frustrated with the - agencies and would like for them to contact each other, figure out my overpayment, and refund me immediately, I have paystubs that can verify the garnishment as well as the wire transfer from my bank when I paid the debt off.

Army and Air Force Exchange Service customer in Alaska
Jun 19, 2015

* Source: CFPB Complaint Database

Army and Air Force Exchange Service response to complaint:
Closed with explanation

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