False statements or representation attempted to collect wrong amount
Army and Air Force Exchange Service Debt collection department,
False statements or representation Attempted to collect wrong amount Alaska
On -/-/15 I paid - - - for an old military debt on my AAFES STAR Card for the amount of $3700.00. I had a garnishment on my paycheck prior to that and on -/-/- $500.00 was garnished, and again on -/-/- my pay was garnished for $240.00. I have contacted - - - for the overpayment and have still not received my overpayment refund and can not get an answer to when and if it will be refunded. I also contacted the Military AAFES Star card and the balances between the collection agency and the debtor do not match. - has been very hard to deal with and the - - put me on hold for an hour when I requested a manager. I 'm very frustrated with the - agencies and would like for them to contact each other, figure out my overpayment, and refund me immediately, I have paystubs that can verify the garnishment as well as the wire transfer from my bank when I paid the debt off.
Army and Air Force Exchange Service customer in Alaska
Jun 19, 2015
* Source: CFPB Complaint Database
Army and Air Force Exchange Service response to complaint:
Closed with explanation
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