Bank of America Credit Card Complaint

Bank of America Credit card department,

Arbitration Pennsylvania

Approximately 2 years ago I contacted - - - ( - ) to settle - large debts I had with a couple of credit card companies. We arranged an amount of money to be drafted to them once a month - and when there were enough funds they would negotiate a settlement with the companies. Everything was fine with - of the companies - a settlement was reached in - -. The other - Bank of America ( FIA card services as it was then - ) - was a different matter. I waited another year and when I thought I had enough funds in my account began to call them about the other settlement. It was then I found out that they used a different company - - - - - to negotiate the settlement ( although - held my money ). I was given a gentleman called - - at - as my negotiator. From then on - despite numerous telephone calls and emails from me, nothing was done, even though they continued to deduct my monthly payment. It was not until recently ( - -, - ) that - ( - ) admitted that since - they


all my funds returned to me immediately, and I would try to deal with it myself. That is when I was also told that they did n't have my funds - - did. I contacted - by email and telephone, however, the Customer Service Reps '' were extremely rude - talking over me as I tried to explain my problem and even hanging up on me! I finally managed to contact a supervisor ( - ) who was very helpful and returned my funds ( $7500.00 ), but I felt I was owed more than that given the length of time it had taken for this to happen ( a year and a half ), the amount of time and energy I had invested in getting to the truth, the fact that they did not put the money in some sort of interest bearing account, the appalling behavior of the customer service reps at both companies and the continual misinformation I was given. And I STILL have not resolved my debt to B of A. Please help!