Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing statement Pennsylvania

An unpaid due amount appeared on my statement ending - -. To me this is impossible since I do online banking and have authorized my bank to pay upon receipt of the e-bill. The credit card services section and bill pay/online banking are with the same major banking corporation. After several phone calls and going up the chain my dispute has not been solved. I had asked card services to remove the unpaid amount from the statement. They continually tell me that my - payment has not been received and that they can not remove the amount. What I thought was a refund of the past due amount actually was treated as a cash advance. I have had - managers in card services tell me that this was a banking error. According to card services the bill pay section made my payment early, - -, which happened to be the ending date of my statement. Therefore, it was credited to the previous month. I contacted bill pay/online banking and asked about when the e-bill was received and paid. According to bill pay the e-bill was created on - -, 2015, received by bill pay on - -, and paid on - -. Card services resolution is to reduce some of the interest charges, removal of late charge fees, and pay the overdue charge on a date in - that I can not remember that was told to me. They also suggested that I pay the current minimum due and continue to carry the overdue amount. Neither of these solutions are acceptable to me especially the last -. Carrying an overdue payment for months will ruin my credit rating which, in turn, I will have debt collectors. The bank that I deal with has received government bailout money and I consider my situation to be fraudulent also. Any help that you can give me would be greatly appreciated..