Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money New Jersey

I am a Citibank customer who recently fell victim to a scam involving - Bank ( - ) that cost me $2000.00. Although I have submitted a fraud complaint and police report to Citibank, its fraud department has refused to help retrieve the funds from - Bank, which will only deal with Citibank. As a result of Citibank 's refusal, I am unable to retrieve funds from - Bank that I have reason to believe are frozen in the fraudster 's - Bank account. Last -, I advertised online at - - University 's housing website for a housemate/dogsitter. The fraudster replied, referring to the - - University listing and pretending to be a - student. She '' had her


tenant 's '' check turned out to be a counterfeit bearer note issued by - - in the amount of $2900.00 on -/-/- and signed by - -. After I deposited the check in his Citi account, they contacted me about an overpayment '' and asked me to WIRE the money back because the tenant '' needed it to buy a car. On -/-/-, I sent $2000.00, plus a $40.00 wire-transfer fee, from my Citibank account to the following name and account information, which had been sent to me by the fraudster : Name : - - - : - Bank ( - ) Bank Address : - - - -, - - - - -Account No. - - : - : - : - tenant 's '' check bounced, of course. I learned of the fraud on -/-/-, when the tenant never did n't show up on her move-in date. I immediately contacted Citibank and the - - Police Department seeking a return of the funds. The - - Police took the attached incident report, which I later faxed to Citibank 's fraud department. I also spoke to - -, an Investigations Manager with - - - the issuer of the forged check, who had determined ( 1 ) that - Bank ( - ) already knows that Account No. - - have used to commit wire fraud, ( 2 ) that - Bank has frozen Account -. - because of those allegations, ( 3 ) that money remained in - Bank 's frozen Account -. -, and ( 4 ) that - Bank would likely be willing to return funds from Account -. - pursuant to an indemnification agreement ISSUED BY CITIBANK seeking a return of the fraudulently-induced transfers. I spoke to representatives in Citibank 's Fraud Department multiple times between -/-/-, and -/-/-, requesting that Citibank send a letter requesting - Bank to return the $2000.00 transferred by wire to the fraudsters on -/-/-. On -/-/-, Citibank 's Fraud Department sent a response to my fraud complaint ( Reference No. - - ), which said : We have completed our research regarding your request for a wire recall of the wire listed below. The Beneficiary Bank confirmed credit on -/-/- for -. YOU WILL NEED TO CONTACT THE BENEFICIERY DIRECTLY TO ARRANGE TO HAVE THE FUNDS RETURNED TO YOU. I have since contacted - Bank ( the beneficiary '' ) directly and the bank refused to deal with anyone but Citibank. Citibank 's refusal to help leaves me with no other options to retrieve my stolen money.