Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Wisconsin

This is a - complaint about attempting to redeem a certificate of deposit at Capital One. I no longer live in the Capital One footprint. My - phone call I was told that they would mark my account and it would be autoredeemed. When I checked, on the maturity date, I was told that there were no notes on the account and the I would need to talk to the certificate department but I would have to call back in - minutes as they are n't open. I called back and was informed that I would have to talk to the branch. I called the branch today - call - to redeem a CD ) and I was told that I would have to have a letter notarized and mail it to the branch. This is not an acceptable. I want the CD redeemed. I offered to fax my license to - the branch. She refused. She then stated I had the option '' of faxing the notarized letter to the branch. I again refused. How can Capital One, an international bank, not have a process in place to address customers outside of their footprint. It appears that they are holding my money hostage until I happen to travel back to the - area. This is totally unacceptable.