PNC Bank Credit Card Complaint

PNC Bank Credit card department,

APR or interest rate District of Columbia

As a way to improve my credit score, I signed up for a PNC credit card. I already had a bank account with them and they had been sending me offers through the mail. The idea behind this was to both raise my credit ceiling, improve my debt-to-credit ratio and to take advantage of a 1-year 0 % APR offer. I opened the card -/-/-. But the card they gave me only had a $1000.00 limit. My total credit card was about $3000.00. When I received my credit card package, I was first told that I had a 60 day grace period to move balances. So, immediately I moved over $1000.00. I paid it down and called back at about the 6-week period. An associate then told me that I actually had until -/-/- to move over balances. So yesterday ( -/-/- ) I called back and they told me it was actually a 90-day period through - -. But that I was still within that window if I wanted to do a transfer. We had gone through the transfer prompts and I had given her the information. Right before we completed the transfer, she told me that since I


it. What I do n't understand is how the woman was able to nearly complete my transaction yesterday, but today nobody had any recollection of it nor could they replicate it or show any record of the interaction at all. If you take them for their word, it shows that their phone tellers are absolutely clueless. If you look at it cynically, then it looks like there was an effort to stop me from utilizing the 0 % APR offer to my advantage. Unfortunately, I got the reference number for today 's call : -. Yesterday, I had n't foreseen any difficulty.