PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Checking account Deposits and withdrawals Maryland

I contacted my bank, PNC Bank, to inform them that my credit card had been over charged at a restaurant. The cost of my bill was $10.00. After paying my bill, I was informed by the manager that I was overcharged a little '' but if I contacted by bank the next day they would resolve it. I was then given a receipt for $10.00. After checking my account the - day, I noticed that I was charged $1100.00 in addition to my $10.00 bill. After filing a dispute with the bank the next day, I was informed that I would need to provide proof of my original $10.00. I explained that I lost the receipt from that night and was told to contact the restaurant for a duplicate receipt. After several conversations with the restaurant manager, I was told that he no longer had a copy of the receipt and would have to


After - months of calling the manager, it was clear that he was not taking my request seriously. I contacted PNC Bank to inform them about the situation and ask them to help me by contacting the restaurant directly. - -, the woman handling my dispute, told me that they would try contacting the restaurant but if they could not get the proof they needed, I would be responsible for the charges. To date PNC bank, has done nothing to assist me in resolving the issue with this fraudulent charge and has deemed me responsible for the $1100.00 charge. I have since spoken with the manager of the restaurant and he is still checking on the matter. '' He also denies receiving any communication from PNC Bank. As a loyal customer of PNC Bank, I have entrusted my money to this bank believing that if anything misfortune occurred that they would do everything in their power to assist me in protecting my money. I never imagined that if a fraudulent charged ever occurred that I would have to become a private detective and investigate the matter on my own. PNC bank has neglected their responsibilities as a financial institution and should be held accountable.