Afni, Inc. Credit Reporting Complaint

Afni, Inc. Credit reporting department,

Credit monitoring or identity protection Billing dispute New Mexico

I switched cell phone service providers from - to - - - over a year ago. I asked to keep my - number and - - - processed that request. However, before they did that, they created a new phone number without my knowledge and put charges on it ( under my name ). I never knew those charges and phone number existed until I received a notice from a collection agency for non-payment of $87.00. In the meantime, I had been paying my bill as agreed and was not in arrears. I tried without success to speak with - - - about this ; I 've been trying to resolve this for many months. At first I was told on the phone that the matter had been resolved, but apparently it was not, because I got another notice from AFNI, the credit collecting agency, a few months later. I now am having difficulty securing a good interest rate for a mortgage because of this derogatory report, which is NOT my fault but is adversely affecting me. I called AFNI who only told me that I could pay them or wait until the account went back to - - - after they 'd had it a full six months. They said they 'd file a dispute but that it would n't 'stick. ' I have heard from the local - - - store employees that this is not an uncommon issue - yet I am having to deal with this despite their knowledge that this is a problem for other people, too. Please help -