CIT Bank National Association Mortgage Complaint

CIT Bank National Association Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account New Jersey

For - months I have been trying to access my OneWest on-line account to make a payment. I was locked out of the account and OneWest will not assist with helping to re-set the passwords! I 've called, and made requests in writing, to no avail. I 'm now sending payments based on my recollection of what past payments have been, and am unable to view the account to see if those payments are over or under the amount due. My last payment of $800.00 was sent on - -, which should have been more than enough to cover what was due. On - - I see a - days past due ' come up on my credit report!! Unacceptable and to my detriment because of their poor customer service. What is my recourse and how do I get this OFF my credit report??