Capital One Credit Card Complaint

Capital One Credit card department,

Late fee Virginia

I contacted Kohl 's directly upon my purchases for -/-/- while shopping at customer service to receive paper statements. In -/-/-, I still had not received a statement so I called Kohl 's to find out why I had not received a statement. The representative stated I was late on my payment. I advised him that I had not received a statement yet. He stated he would remove late fee and bring account current. I made a payment as per attached pdf file. I continued to make payments drawn on or before the - of each month. Some came out as late as the -. I never missed a payment and made more than minimum due. However, Kohl 's has charged me $160.00 in late fees stemming from the - payment issue. I believe this to be an unfair scheme by them to collect fees. I did not receive a statement, inquired and made a payment the same day. The representative stated they would bring account current and remove the late fee. That never happened and created a situation where each month would be late even though I pay more than minimum due. I tried to reach their POC, - -, with - voice messages to no avail. Then today, she calls and states that they will make no adjustment and that they would only provide a correspondence to me. She refused to acknowledge my concerns. She simply refused to talk about any specifics or reason why they would not refund late fees. Very cold but not unprofessional, just detached and cold!