Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

VA mortgage Settlement process and costs Massachusetts

I have a VA home mortgage loan with Flagstar Bank since -/-/- I received a letter dated -/-/- stating that my loan was transferred to - - - Bank and this was my 15 day notice, the letter was delivered by the USPS, first class on -/-/-. When I called Flagstar Bank to ask why it was being transferred, the customer service representative it is just banking, how it is done '' she then said because the loan was being transferred I would have a sixty day grace '' period to make the - payment to - bank. Asked about the letter being delivered with only 8 days left in the customer notice, she said


the customer is supposed to get 15 days notice '', if it takes 7 days to deliver it is not 15 days. I investigated - bank and called their customer service number, the 60 day grace period '' is false, only 15 days. The bank is also a debt collection agency '' with an abusive track record. The bank, from the reviews that I have read, is only interested in forcing the customer in foreclosure by any means, losing paperwork, rewriting the rules, increasing penalties and not having a customer service representative stay with your case. I feel that this transfer is a poor choice and that I will be spending money on a lawyer and answering harassing phone calls. - this is not how I want to spend my remaining years fighting with a profit driven bank. I have included the transfer letter and several pages of customer reviews of - bank practices. Thank you.