Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Other mortgage Settlement process and costs Virginia

My ex-wife and I submitted an application through Nationstar Mortgage in -/-/- to allow me to assume the mortgage loan in her name. I submitted all of the information and was told I would receive a call back in - business days. I never received a call back and when I contacted Nationstar in -, I was told the information was never received. I resubmitted the information a - time and confirmed with Nationstar that it was received. I then received a letter in the mail dated - - stating Nationstar received our request for an assumption and asked for the exact same information a - time. I called Nationstar and was told again that they did n't have my information. When I informed them I confirmed with Nationstar the last time it was submitted, the representative was able to find the data I submitted - before. I was then told it was with the research department and someone would contact me within - business days. However, once again, I received no return calls or mail correspondence. I contacted again on - - and was asked to resubmit the same information for the - time. I received a - confirmation


in the hands of a third party for closing and could take up to - days. It is now -/-/- and I have not received any closing information, no return calls from Nationstar and continually get transferred from - department to another, and eventually get hung up on. - months have now elapsed and I am still no closer to resolving this issue. Again, I want to stress that I was told in - the assumption was approved '' yet I have heard nothing since. This is unacceptable lending practice and I feel an intentional attempt to not honor the approval that was verbally provided by phone. Nationstar records calls per their voice messaging system, so they clearly have access to verify these statements. Additionally, it has been impossible to speak to a member of management. I am always told they are unavailable but they will have someone contact as soon as possible, and as usual no one ever returns my calls.