PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Checking account Deposits and withdrawals Florida

On the -/-/- when I wanted to withdraw money from the ATM, the transaction was denied that I should contact my bank. I - logged into my account via my iPad and to my surprise, discovered that there had been - unauthorized transactions ( ATM withdrawals and POS ) totaling $4700.00 that were carried out on my PNC bank checking account on the -/-/- in Michigan State. Also I found out that there was an unauthorized transaction ( $8.00 ) at a - store in Michigan state carried out on the -/-/-. I reported this immediately to PNC 'S customer service representative who informed me then that they had blocked my account to have me call the bank to verify if it was me that did the transactions the previous day. I told her clearly that I was not the - that carried out the transactions neither did I approve or authorize anyone to do it. She then said that she would credit back the ATM fees and balance inquiry fees ( total $12.00 ) that were debited to the account. She then submitted a claim reversal for all the unauthorized transactions and also gave me a reference number -


- for an -. I still have my PNC bank debit card to the checking account and never gave out any account information to anyone. To my surprise, I received a letter from the bank written anonymously stating that they have completed their investigations and would not credit my account back to the amount of $4700.00 for the - unauthorized transactions. I then called back on the -/-/- and spoke to another representative who then re-submitted the claims. Afterwards, on the -/-/- my checking account was credited with only $8.00 for the transaction at - with a description of ( FINAL DISPUTE CREDIT ) meaning that the other unauthorized transactions totaling $4700.00 were denied. I have tried severally to contact a supervisor or a manager that could help in resolving this issue but to no avail. I have only been transferred to leave a voice mail to an undesignated mail box. I have had a lot of phone hang-ups '' and run-a rounds '' on this matter so I decided to contact a competent authority to help in the resolution.