USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing disputes South Carolina

USAA Mastercard cancelled my card in late - as a precaution against fraud and sent me another card. In the process those that had been on auto pay had to be contacted and given the new card number. I opted not to renew - for auto payment. When - called they were told their services were not wanted and to stop billing USAA Mastercard. This conversation occurred - times, I do n't want your service stop billing USAA Mastercard. USAA Mastercard has been told a total of - times ( - on the phone and - times in writing ) charges from - are not authorized. USAA continues to accept billing on the account they closed. This has been happening monthly since - 2014. USAA 's position is this is an active account. '' I asked the adviser to the CEO, - -, 'How many times do I have to cancel before USAA Mastercard will consider the account closed? ' - - ' response, you need to contact - and tell them you do not want their service. '' USAA Mastercard can not answer the fundamental question of what it takes to cancel preferring to charge me interest and penalties on credit card they closed from an account I did not renew and on multiple occasions told them to stop.