Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

Follow up to case number : - wish to reopen my case, - -, - -, contacted me to advise that the matter had been taken care of. He previously contacted me through-out the investigation to keep me informed. On that day, he advised that since the money order was lost, they covered the - and that my mortgage had been brought up to date with no late reporting to the credit bureaus. He also stated that I may place a stop payment on the money order and get my money back since they had cover it, there was no reason for it to be floating. I informed him that a - - representative advised me that if I would send proof that they lost the money order, they would not charge me a fee and so - stated he would overnight the letter to me via -. On - -, I received the packet at my front door and so I proceeded with making a copy of the letter and mailing it to - -. - -, the stop payment was processed and on - -, I received a check for - - - deducted a $15.00 processing fee


that - - had placed a stop payment on it and I informed him was - had advised me of. - asked me, what did I think - told me and why did n't I come to the bank to give them the money ''? I told him that I know what - advised me of and that if he told me to bring them the money, I would have, why would I jeopardize my mortgage for that ''? - stated he would call me back and he never did. - -, I called and found out that my mortgage was placed passed due again, stating that I owed for the month of -. - -, my father whom lives in -, California, - -, called and accused me and I my ex-husband of stealing money from his Wells Fargo bank account. He stated that he received a letter from Wells Fargo stating that I took - from his account. I told him that I did n't take anything from his account ; I did n't know that he had an account with them and I do n't have access to it. He was very upset, stated that he would mail me the letter and hung up. - -, I received the letter that my father sent and YES, Wells Fargo deducted - from his account that I am not a joint owner on, but its titled as, POD, I am a beneficiary and they informed him that due to a - - replacement check matter, they deducted the funds from his account and apologized for any inconvenience they may have caused him. I called my father to explain the situation and advised him that Wells Fargo should n't have ever taken any money from his account, he is not a co-signor to my mortgage and my name is not on that account. - -, I called Wells Fargo Mortgage, spoke to - in Customer Service whom advised me that the - was not applied to my mortgage. I told her that this - turn into a legal matter. She placed me on hold, returned to advise me that someone from the executive office will give me a call and requested my phone number. I would have never placed a stop payment on that money order unless advised to do so. The money order was floating for almost 3 months and Wells Fargo made several errors as explained in the letter that I have enclosed. I am very upset and hurt by this matter and the fact that they invaded my privacy by not only bringing my father into this matter but by also taking money from his sole individually owned account.