Capital One Consumer Loan Complaint

Capital One Consumer loan department,

Vehicle loan Managing the loan or lease California

Capital One Auto Finance provided a statement regarding erroneous 30 day lates on my credit report and attached a transaction history of my payments covering the time period in question. In their response Capital One states that the purpose of an extension is to keep the account current, catch up on payments and avoid negative impacts on credit. However, on that log, in regards to the - 2012 payment extension ( the payment I needed extended ), Capital One mistakenly entered in that I could get an extension if I paid $790.00! This is a gross error because $790.00 would have made the account current and there would not be any need for a payment extension. For example if someone asks for more time to payback $100.00 and the - owed replies Sure, just give me $100.00 and I 'll give you more time '' that would be deceptive and insincere. Similarly, Capital One Auto 's response as demonstrated by their own records is equally unfair and insincere. I only needed - 's payment to be extended ( due to a financial


- 2012 I only made the normal payment required, nothing additional. I had not done anything different since missing the - 2012 payment, yet I was contacted in - 2012 by Capital One and the rep told me that my extension was going to be processed and that I did not have to make any additional payments. Since I had n't made any additional payments, why is it that in - - when my account was a month behind ) I was n't required to pay anything more than - 's payment of $400.00 but in - I was being required to pay $790.00? This again proves my point which is that I only needed - 's payment of $400.00 to be extended. Also, if I could have paid $400.00 in - then I would not have needed an extension. Somewhere between - and -, Capital One finally corrected the problem and my account was back in good standing but they penalized me for the error that occurred on their end. The attached statements clearly prove that the Capital One representative who entered the information regarding the - 2012 extension simply made a mistake. The individual from Capital One Auto Finance who provided the attached transaction log, failed to notice and correct the discrepancy. As such my credit report must be immediately corrected and updated by removing the 30 day lates from Capital One Auto Finance on my credit report. The data furnisher has also failed to correct the error within the statute of limitation set forth by law and, according to the FCRA, also constitutes the immediate removal of this errant misreporting. Attached is the transaction log which is below the insufficient response from a Capital One representative who clearly ignored the facts evidenced by the records she supplied.