Encore Capital Group Debt Collection Complaint

Credit card Disclosure verification of debt not given enough info to verify debt

Encore Capital Group Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt New York

I received communication from a company called Asset Acceptance ( AA ) account # - in -/-/-, asking me to make a payment settlement to account I have no knowledge of, however it claims it was an inherited debt. In -/-/-, I phoned AA inquiring about the debt. I was placed on hold, after informing the representative on the phone I was recording this conversation, and he never returned. In -/-/- I sent AA a certified letter - - - - - - - requesting they validate the debt, and if this is in fact a verified debt of mine, I would pay it. I did not receive a response to their letter. Upon no response, I disputed this account with the credit agencies ( all - ) only to be informed the account is validated, and therefore there is no change on my credit report. Months have passed with me disputing through the credit agencies, and I have - again sent AA another letter, this time certified return receipt - - - - - - - and - - - - - - ). I have since received the receipt back, however AA still has not validated this account, and refuses to remove this account from my credit report.

Encore Capital Group customer in New York
May 19, 2015

* Source: CFPB Complaint Database

Encore Capital Group response to complaint:
Closed with explanation

Consumer disputes how Encore Capital Group handled their complaint

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Contact Encore Capital Group

https://www.encorecapital.com/
(877) 445-4581
[email protected]
P.O. Box 939069
San Diego CA 92193
Encore Capital Group
Encore Capital Group

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