TCF National Bank Consumer loan department,
Vehicle loan Managing the loan or lease Colorado
I have a car loan through : Gateway One Lending & Finance- - - T-, -I believe this company has obtained information about my relatives to use to contact me illegally. I am requesting an attempt be made to find out how they were able to contact relatives to get in touch with me, when I never gave them information. This is a classic case of what the CFPB has tried to put a stop to from past episodes of badgering by lenders. This company has contacted my Grandfather who is a retired - - and his information is protected from the public. This is completely unacceptable for a Lender to badger relatives. I did not give their information to this company. I was out of the country while this was going on.This company said they did not have to divulge their protocol for finding out information about Borrowers. I asked to speak with a supervisor, but am not confident that I actually spoke with one.
TCF National Bank customer in Colorado
May 15, 2015
* Source: CFPB Complaint Database
TCF National Bank response to complaint:
Closed with explanation
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