Encore Capital Group Debt Collection Complaint

Credit card Disclosure verification of debt not given enough info to verify debt

Encore Capital Group Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt New York

On Friday - - I signed on to the online banking to check my account when I noticed that my savings balance and available balance were - different figures. I called the bank immediately and was told there was a court restraint on my account. I asked what this meant and I was given a collection agency to call - to get assistance. I called the collection agency and was told they had a judgment against me from -/-/- in my maiden name. I asked for some kind of information about this so I could check into it. The name is my maiden name and my address was wrong. All I was provided was the account was opened in -/-/- and that the court awarded them a judgement in -/-/-. This was the - time I heard of this, I even asked if she was sure it was me and not my ex husband. She asked if I had an attorney to speak to which I did n't. They had put a hold on my savings account in the amount of $1900.00 but the judgment I finally got a copy of shows the amount of $1700.00 and there is actually due $1300.00 but I was n't given anything to back up this claim. The agent explained that she will send a form to the bank for me to sign which will allow the bank to send them the money and release the hold on my account. She insisted I do this quickly because the hold will stay on my account and I wo n't be able to use my bank. I was so scared I went ahead and went to the bank to sign this form. I am curious though why the judgment had - amounts on it and they took even more money. I have enclosed all the forms I have. Thank you

Encore Capital Group customer in New York
May 14, 2015

* Source: CFPB Complaint Database

Encore Capital Group response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Encore Capital Group

https://www.encorecapital.com/
(877) 445-4581
[email protected]
P.O. Box 939069
San Diego CA 92193
Encore Capital Group
Encore Capital Group

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more