BMW Financial Services Consumer Loan Complaint

BMW Financial Services Consumer loan department,

Vehicle lease Taking out the loan or lease Delaware

I am submitting this complaint related to actions taken by BMW Financial Services. I have attempted to contact BMW Financial Services Office of the CEO, Office of the President or whatever department that handles escalated customer complaints and not received any response to my complaint. To close out my -, three year lease I received a statement for $1700.00. The charges are purported to support damages '' assessed for my usage of the - BMW. This is the third consecutive BMW that I have leased and I have never previously been assessed any amount above normal wear and tear. The question that I have not been able to have BMW FS address or explain is why the end of lease statement does not list


true measures of an automobile 's worth, add value to the vehicle in question. Why does BMW Financial Services choose not to recognize this fact when assessing the car 's condition and the related end of lease charges? It seems BMWFS 's end of lease process is not focused on assessing the actual condition of the vehicle but creating an unregulated revenue stream by charging exaggerated fees and not applying any eligible credits. During my prior lease, - BMW 528i, I also received an end of the lease statement balance. That balance due was significantly higher than the - lease end amount. I was assessed $2900.00. The largest amount ( $2300.00 ) was for excessive mileage ( $0.00 per mile ). A review of BMWFS records will confirm that I paid the - end of lease statement promptly, in full and without question. There seems to be an imbalance between the way BMW Financial Services views the value of miles when a customer goes over their limit and when they are well under the mileage. As a customer who has purchased or leased - BMW automobiles in the last ten year span I expected professional customer service from BMW Financial Services even though I chose to end my nine year leasing relationship. In fact, I am still a BMWFS customer on another vehicle unrelated to this complaint. However, BMWFS has not - contacted me about this matter or make any attempt to justify or explain their actions. This total lack ofconsideration toward a long time customer was an eye opener and has prompted me to conclude to never utilize their services again. I believe that BMW Financial Services is not dealing with the situation of my - lease fairly and consistently in how they review the value of mileage related to end of lease charges. I request an escalated review of this matter and a revised end of lease statement reflecting the appropriate mileage adjustment.