Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Other bank product/service Account opening, closing, or management New York

This is a Rewards - - Account with Capital One. Terms call for - reward point to be awarded for every $20.00 in average monthly balance. So, if my average monthly balance was $100000.00, then I would receive - reward points for that month. Historically, points have ALWAYS been credited at the end of a month or early the following month. I recently ( late - 2015 - made a substantial deposit that more than doubled the cash balance in this account. However I have yet to receive - it has been 40 days as of this writing - a point reward that reflects this larger balance. When I contacted Cap One I was told that a systemwide computer issue '' is to blame and that I should receive my reward points within 60 days but, if this does n't happen, then I should call back, open a case and the matter will be investigated further. - final points:1 ) In addition to reward points, there is


systemwide computer issue '' here. 2 ) Reward points from this account are, effectively, cash equivalents in that they can be used to offset travel purchases - airline tickets, hotel expenses, rental cars, for example. 3 ) I have had this account for over - years. At no point in the past have I ever had to wait over 40 days to have reward points credited to my account. Only recently, after the balance increased substantially, has this issue arisen. And frankly, Capital One 's explanation about a computer issue '' is not credible, in my opinion.