Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management New York

I would like to make a complaint against Capital One Bank and their other division Capital One 360related to the transfer of my funds from a IRA 10 year CD to a IRA money market account. Around -/-/15 I mailed Capital One 360 the required form for a Trustee to Trustee transfer of the funds from a IRA CD with Capital One Bank that was maturing on -/-/15. On -/-/15 I called Capital One 360 to verify their receipt of the transfer form. They verified having received the transfer form and informed me it was signed, approved, and mailed to Capital One on -/-/15. On -/-/15 I called Capital One to see if they received the paper work from Capital One 360. I was informed they did not receive it and that the transfer form should have been mailed to Capital One not Capital One 360. I argued with the Representative that what she was telling me was incorrect and the form must be sent to Capital One 360 and they must sign it and then forward it to Capital One. She insisted that I mail a copy to Capital One which I did. In addition, on -/-/15, I called


because it was not signed and approved by CAPITAL ONE 360. which is what I tried to explain to the Capital One Representative on -/-/15. At this point I requested to talk to a supervisor at both divisions. After discussing what had transpired in the past it was agreed that Capital One 360 would fax the original form to Capital One today and confirm it by Email to me. Never received any confirmation. I would have expected at least - of the supervisors ( - ) would have folllowed up on my problem. Capital One said they did not receive the form from Capital One 360 because I had the wrong address of Capital One on the form, this is completely FALSE, because I put the address that Capital One gave me and is on all their correspondence - - - -. -. In addition, if it was incorrect Capital One 360 should of corrected it. At this time I have no idea when I will have access to my money. Banks should be penalized for not making customers funds available because of their incompetence. My funds not being available when due has cause me major problems. I have another CD maturing on -/-/15 and because of the new IRA rules requiring trustee to trustee transfers for IRA rollovers. I would like written instructions from Capital One on how to get my money transfer to another institution on a timely basis. - - - - - -, - --