GE Capital Retail Debt Collection Complaint

Other (phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

GE Capital Retail Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Washington

My JCPenney account has been frozen, I am being charged a monthly & a late fee. I pay more than the minimum monthly amount to help cover the late fee '' and am charged an additional late fee every month. The minimum amount due monthly is $25.00, I pay $40.00 dollars and am on a very limited, tight budget so can only pay an additional $ - monthly for a life insurance policy. Every month I pay a little extra as I can afford it in an attempt to reduce the overall balance. In addition, JCpenney charges me a $35.00 late fee which is added monthly. As of - 2015, the total amount charged to me by JCPenney is over $500.00. Their claims department calls me early in the morning regularly and multiple times daily. The new minimum amount is $86.00 which I am not able to pay. I would like to know if it is legal for them to add late fees to late fees when I have been making payments, even an amount less than they would like.

GE Capital Retail customer in Washington
May 07, 2015

* Source: CFPB Complaint Database

GE Capital Retail response to complaint:
Closed with monetary relief

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Contact GE Capital Retail

https://www.synchronyfinancial.com/
866-419-4096
950 Forrer Blvd 
Kettering, OH 45420
GE Capital Retail
GE Capital Retail

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