Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

VA mortgage Loan servicing, payments, escrow account North Carolina

Wells Fargo Mortgage gave me a big increase in my mortgage payment. They told me there was a shortage in my escrow, and refused to explain how or why. They increased my mortgage - a month out of the blue. The wanted me to pay nearly - times the actual increase in taxes and insurance for the year with no explanation as to how there was such a huge shortage. DETAILS : - - I noticed my mortgage payment had increased to - from - which is - more per month ( - per year ). I was told that I was sent a letter but with that big of an increase I would have expected a phone call. I contacted Wells Fargo and after many rounds of trying to get information I was told that my taxes and insurance had increased. Taxes : - : $1800.00 - : $1700.00 = $120.00 increase for the year. Insurance - : $760.00 - : $630.00 = $120.00 increase for the year. Total increase for the - month year : - I was told I could pay - - time payment to cover my escrow or have the payment be increased to -


on how these numbers work out. Also, I asked how could they be - short on my escrow. when they paid my taxes and insurance they were - short. How did my escrow get so far behind? the - bills only increased by - for the year, but they were short -. I would like a common sense clear explanation of how that happened. What were the detailed conditions that happened such that they were that far off from having the proper funds to cover my tax and insurance bills, when they onyl went up by - but they were - short. That makes no sense and merits some explanation. I was give ZERO explanation of this. They could charge me - extra a year, - or even - dollars and I would have no recourse but to pay it, without giving me any explanation without any details to back up how it happened and why. Please help me get some clear simple answers. I spoke with - ( spelling - - at the executive office and she was zero help. She would not give any answers at all. I asked simple questions about how there was a shortage, why do the numbers not add up. I asked these same questions which are totally reasonable and they refused to give any answers. I have done further analysis on my own. I checked, on -/-/- - was put into my new escrow account when I refinanced. Wells Fargo was taking - from me every month for - months, depending if - was the last - or not. That was - they got from me for - months. - + - = - the - bills were - and -. - - - - + - ) is - still remaining in my escrow. How does this equal me owing them -??? Makes NO sense at all, and I could get no answers at all from wells fargo. NONE! they refused to give me any answers.They refused to explain to me how there was a shortage in my escrow. I made my first payment to wells fargo on -/-/-. so it was probably - months of escrow up to the - -. EITHER WAY the numbers make no sense. Even with just - months of escrow there would have been over - left in my escrow after paying taxes and my insurance. There is no way there was any shortage. This seems entirely shadey to me. None of it makes any sense and they refuse to tell me why they are charging me so much and refuse to explain how there was any shortage.