East West Bank Bank Account Or Service Complaint

East West Bank Bank account or service department,

Checking account Account opening, closing, or management Texas

I would like to report a dishonest business practice of -. The bank has charged service fees on my accounts without my consent. I had a checking and saving account with - before and now they merged into East West Bank. - of my accounts have been charged service fees every month after they merged into East West Bank without any notices. On - -, 2015, I talked to the branch manager ( - - - ) in person and explained the situation to him and hoping he could give me some help. However, he was not helpful at all. He refused to credit me back the service fees and tried to put the blame on me instead. I was shocked by the dishonest business practice and the lack of professionalism of the branch manager.