M&T Bank Mortgage Complaint

M&T Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Idaho

The problem with M & T bank and my mortgage is simple : They wo n't take payments and have gone out of their way to increase the difficulty I have in making certain payments arrive on time. This problem started in - 2014, when I admittedly was late with a payment. I did, however, schedule to have my - payment take place at the same time as my - payment. The M & T website indicated the payment was scheduled and no prompt from their website indicated there was a problem. When it came time to make my - payment, I found out only then that I had been locked out of my account and forced to deal with another loan service : - -. Here, I was instructed to speak with a specific loan officer who was never in her office. Finally, after - weeks, I was able to make contact. I made - months worth of payments with her in - day. She instructed me the loan was back to normal and should be operating in M & T 's hands. For the - payment, this was n't the case as I remained locked out of M


me the loan is back with M & T. For - 's payment, I log in on - - to make my payment only to discover I am still locked out. I contact M & T, who only tell my I must deal with -, in spite of being told otherwise by - themselves. I attempted to secure more information, only to be told they would not help me at M & T. I have attempted to contact - several times, leaving a message with him - with no return calls. I have to make myself available to contact - outside of work, school, and - during their leisurely hours. As of this writing, my - payment is outstanding and M & T refuses to accept any payment. This seems odd, during a potential foreclosure and asset management process that their technique would be to make the process more difficult for the person making the payments. It further seems odd as M & T Bank took - - in bailout funds with no intention on paying that money back. I do n't see where their lending practice could possibly fall within legal boundaries, it seems predatory in nature. They also recently increased the payments by over $200.00 a month claiming it was for the escrow, which closed in -. Not sure hot that works, but I feel it is worth looking into by somebody.