GE Capital Retail Credit card department,
My JCPenney card has a deferred interest balance for window coverings I purchased a few months ago and requires $25.00 minimum monthly payments. In the previous billing cycle I charged $9.00 on my JCPenney card and by the due date I paid $34.00 ( $9.00 in charges plus $ - monthly payment ) by the due date. My current bill shows a $2.00 interest charge! It took a - minute phone call to JCPenney to possibly correct this. - representatives, - & -, said I was the problem, that I had not paid enough! Finally, I discerned that all payments go towards the deferred interest charge ( except for - pennies in my case ) and almost nothing was credited to the current charges. This appears to be a scam, a way to charge interest on current charges even when they are paid in full. I was told by - that the only way to be able to pay current charges and not be charged interest is to call every month when I make my payment. Now, considering that it took - minutes to digest all of this, I believe many are being overcharged interest by this devious scheme.
GE Capital Retail customer in Idaho
May 04, 2015
* Source: CFPB Complaint Database
GE Capital Retail response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.synchronyfinancial.com/ |
Phone | 866-419-4096 |
Address | 950 Forrer Blvd Kettering, OH 45420 |
GE Capital Retail | |
GE Capital Retail |
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