Encore Capital Group Debt Collection Complaint

Credit card Disclosure verification of debt not given enough info to verify debt

Encore Capital Group Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt Texas

I - contacted - by certified letter in -/-/- requesting debt validation including : Name of the original creditor, including account number. Original amount owed, including a complete payment history, starting with the original creditor. Finally, Documentation that indicates that I agreed to pay someone this sum of money. - responded with a letter dated -/-/- on company letterhead just stating that they are unable to determine the nature of my dispute and that they are closing the investigation. None of the information I requested was provided. I contacted - as a final attempt by phone sometime around - - requesting once again for the following information to properly validate the debt : A complete payment history, starting with the original creditor. Copy of the contract that states I promise to pay this back from the original creditor. I was told by - 's collector that I missed my validation period and they could therefore not provide me with the copy of the contract nor a complete payment history from when the account was with the original creditor. I then asked when did my validation period end. He said it ended 90 days after the account went into collections which he said was -/-/-. I am confused by what he said. I am simply asking - to provide me the information I requested to complete my validation.

Encore Capital Group customer in Texas
May 04, 2015

* Source: CFPB Complaint Database

Encore Capital Group response to complaint:
Closed with explanation

Consumer disputes how Encore Capital Group handled their complaint

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Contact Encore Capital Group

https://www.encorecapital.com/
(877) 445-4581
[email protected]
P.O. Box 939069
San Diego CA 92193
Encore Capital Group
Encore Capital Group

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