Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Savings account Account opening, closing, or management Texas

Citibank Texas NA was sold to - - - on - -, 2015. On - -, 2015 I visited the branch on - - - T- and learned that the bank was being sold. Due to my personal needs and my desired relationship with Citibank I wanted to know how to not have my accounts sold. I was told that I had the right to opt out and was provided a form to sign for that specific purpose. I was not provided a copy of this signed document by the branch employee ( I was in an office not at a teller window ). Part of my relationship with Citibank is access to money via their Citigroup while I am - or not located near a bank. I do not have this option with - - - and knew that I would encounter difficulty accessing my monies. On - - while logged into my online banking I became aware that my savings account was not showing up. I learned by calling the customer service center that - of my - accounts with Citibank was in fact sold to - - - even though I had signed the opt out. To date I have spent 15 hours trying to resolve this issue. I have been on the phone to the - response team more than - occasion. The financial hardships, fees and costs related to this event are still accumulating. As a result of losing my direct deposit savings account - my Citibank account was charged a service charge it had never incurred the entire 4 years of my account. This caused the account to overdraw subsequently causing a NSF reporting to this account. Although Citibank refunded the monies associated to these charges my credit has been marred from its perfect internal status to one of now having a negative reflection. Citibank violated my privacy rights and forced me into a banking relationship that I never wanted. Citibank has now shared my personal financial information to a bank that had no right to ever know or see that information.