Dovenmuehle Mortgage Inc. Mortgage Complaint

Dovenmuehle Mortgage Inc. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New Hampshire

On - -, 2015, a request for a loan modification was submitted by a HUD approved counseling agency to Dovenmuehle Mortgage on behalf of - - -. The file was submitted with all required documents per servicer 's check list. On - -, housing counselor contacted Dovenmuehle to review file and was told they did n't have it. Resubmitted file. On - -, 2015, borrower received missing items letter. Housing counselor collected all required documents and submitted to Dovenmuehle on - -, 2015. Called Dovenmuehle on - -, 2015 and was told file was in review. Called Dovenmuehle on - -, 2015 to speak with SPOC, - -. She acknowledged receipt of documents but requested additional items ; namely, 1 ) a bank statement for an account that did n't belong to the borrower, - months of bank statements and a profit & loss statement but borrowers had provided a letter saying they were no longer delivering newspapers ( self-employment ). Had clients write another letter and submitted to Dovenmuehle. Called Dovenmuehle and spoke with a - on - -, 2015 and was told they needed more documents. In addition to the list, he suggested borrowers continuously submit pay stubs and bank statements until there is a resolution. Housing counselor, - -, contacted the investor, New Hampshire Housing Finance Authority on - -, 2015 to discuss the servicing of the loss mitigation file and requesting NHHFA to get involved. At this same time, borrowers received notification Servicer had determined the house was vacant and were planning to secure it and keep the keys. Borrowers are temporarily out of the home due to a fire caused by - - while installing a -. - assisted with this matter and the home will not be secured. On - -, 2015, housing counselor received an email from Dovenmuehle asking for more documents. Sent request to borrower and decided it was time to file a complaint. While NHHFA does not have to comply with CFPB regulations being a housing authority, we believe Dovenmuehle does have to comply.