Citibank Money Transfers Complaint

Citibank Money transfers department,

International money transfer Money was not available when promised New York

I made a wire transfer through Citibank to - in the amount of $18000.00 in order to purchase a land in - on -. It took almost 1 month and the fund was never received by the beneficiary. I got answers that the transfer takes up to 5 day,10 days, and 20 days ... every time I called. Citibank is supposed to contact me if there is anything wrong but they never did and instead, I contacted Citibank almost every week since the transfer was made. Citibank promised me that I will get full refund and fee if the transfer is not made. So the last time that I called them was on -. -, -/-/2015 and I was told that the fund was returned because the account number that I provided was not correct. I also contacted the bank in - to check all information and all information is correct including the account number. I would like to get my full refund and the processing fee as they promised since my time has been wasted and I will not trust them again. The problem is that Citibank told me that they will refund me with the current rate and without the fee which means I will lose money. This does n't make sense at all! Citibank kept telling me different answers and changing their minds which is not right. I highly doubt that if they ever transferred the fund. I ca n't pay for this because I provided correct information. In addition, I could always modify the information if there is anything wrong. I really need my full refund because Citibank failed to transfer my money. I 'm providing information regarding to this issue below. Source Account : - ( Checking ) US Dollar Amount : $ - : - - - Account : - : - - - - : - Number : -Citibank Reference Number : -Trace Number : - up by : - - - - - - My name has been changed to - - and - - - my previous name