Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Adding money Pennsylvania

I deposited a check using their American Express Serve mobile app on - -, 2015 and it said that the check will clear in - business days. When I logged into my account on the - business day the money was not available, I called American Express Serve to let them know the money was not available and the transferred me to a - party company called -. - told me that the check was approved and it was up to American Express Serve to make the funds available. I called back American Express Serve to tell them what - said to me and I got the run around, rude and sarcastic answers from the rep. I do n't understand why my money is not available to me since the check was cleared. I am counting on that money to put gas in my car to go to work and buy groceries now I am without money today.