PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Georgia

Hello - this is concerning a short sale with sales contract of $ -. I am required in Georgia to represent borrower in any financial real estate transactions. FHA loan, required to go through loan modification process. Complied with all modification documentation requests. Unable to speak with Underwriter - - - left multiple voicemails and emailed. Borrower also has left messages and emailed the Underwriter with no call or email back. Property was listed orginally listed as a traditional sale on -/-/-, after multiple price reductions, the Market Value of the home will not yield the amount needed to cover the entire mortgage. Property went under contract on -/-/- and once the contract was sent to the servicer, the Client Relationship Manager indicated the borrower would have to go through the entire loan modification process even though they opted out of the modification. I understand the process must occur, however, there are buyers waiting for the home with a $320000.00 offer. Need to push the final resolution to the modification to start Short Sale process ( which will take another 2 months ). Time is of the essense as the buyers for Short Sales do not wait this long for a final decsion.