Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

VA mortgage Credit decision / Underwriting Illinois

My husband and I sought pre approval for a home loan. My husband is - military and we are preparing for a move -. I was encouraged to contact - - from Caliber Home Loans. He assured me the process would be quick and painless. I explained our current situation and what we were seeking. This began on Tuesday, - -. We received pre approval from - - on Friday, - - out of the corporate office in Texas because - - is not licensed in the state we are seeking a home loan. We were pre approved for $280000.00 with a total loan amount of $280000.00. I received the pre approval letter via email from - -. However, my communications have almost been exclusively with - -. On that same day we asked - if we could have an increase. I asked him if it was doable '', and he said it was


told me that he was given incorrect information by - ( - denies this and has proven it by providing corresponding emails with - that show that - had all of the correct information ). We were then informed that the pre approval was not valid. For the past week we have been seeking some sort of response to fix this situation. Each day I am assured by - that the higher ups '' are handling this and they are working to fix it. Each day I am told that we will have an answer. I have provided all the documents and information they ask for including : -, tax forms, pay stubs, student loan information, military -, etc. On Thursday, - - I contacted - -, -, based out of -. He is - - 's boss. I explained my frustration that this situation still has not been rectified, and how frustrated I felt as a consumer that I did everything right, received a pre approval letter, and when we were seeking to put an offer on a house we then were informed they made a mistake. I feel as though they have intentionally dragged me along with promises of handling this with no intention of making this right. - assured me after that conversation with - that the process was rolling quickly and that I would have an answer the morning of Friday, - -. He said that we had been pre approved ( again ) for $260000.00, and they believed it would be increased because of the increase in pay that will be happening when we move cross country ( with documents that I provided ). He said they were going to sell it to the VA, and they would tell the VA that they would take responsibility for the loan because of the errors that Caliber Home Loans made in this situation. - has been having these conversations with his boss, executives at Caliber Home Loans, underwriting at corporate, etc. I finally felt as though they were going to do what they kept promising. I heard nothing on that day. I continue to hear excuses and no real answers. I initially believed them when they said they were going to make this right, but I do not anymore. I simply want to be able to put an offer on a home that is within the amount they pre approved us for. At this point we have no home to move to in less than 49 days when we move based on military orders. We also have - children, and I have stressed to - how important it is to put a roof over our children 's heads and provide them a safe and loving environment. Caliber Home Loans have lied, deceived, dragged their feet, and shown how much they do not value the military and the service members who sacrifice everyday for this country. We would pay this loan every month. We take it seriously. It 's unfortunate that Caliber Home Loans does not.