Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Florida

I have an insurance ( insurance ) claim, due to a fire, the claim begins with - - -, and was transferred over to - Loan Servicing. The - draw was distribute to the contractor, However he did any building,, Ocwen was informed of the matter on hand, when the loan was transferred over. I informed Ocwen again of the matter. Ocwen states that it is - - - responsibility because the check was sent out by - - -. And they can not act on the issue, with out Authorization from - - -. Ocwen wants to know why I am inquiring of the matter, to them and they will not take any action on the matter, or assist with the issue. Per Ocwen it 's - - - responsibility. Per Ocwen they will not do the necessary process to inquire about the -, for the completion of the repairs because it is - - - responsibility. And for me not contact them, any more. I received ( return ) a call from, Ocwen ( - ) representing - - -. On what they can and want do. Per OCC, it is Ocwen responsibility to inquire with the contractor, on the repairs. Because the loan is with them and the money is part of the Mortgage loan. Please see Attachments. Per Ocwen, they need - - - authorization, to proceed to take action on the money. Due Ocwen need Authorization to move forward with Retrieving the Missing Money ( Funds ).