Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

FHA mortgage Settlement process and costs Georgia

we applied for streamline refinance with - - -, at the present time our loan was with Flagstar Bank. They sent us a payoff statement, which was paid by - - to the penny, now they are saying there was a - short. We had - in our escrow account. the closing was handle by a lawyer. How can they say there is a shortage after the loan has been paid in full according there letter of payoff. At this point they have taken the - out of our escrow account without our permission. Our lawyer has written them - letters which at this time he has had no response. In -/-/- they said we had - shortage in escrow, which we paid even thow the could n't or would n't tell us where the shortage money went. Now after closing on the loan they are saying there is a - shortage.How can they say we owe more after the loan has been paid, by their figures. They are saying it needs to paid to complete payoff loan, complete the property lien release, and release the lien from our credit and/or avoid reporting to the credit bureaus. This last letter was written on - -, we received the letter on - -.