Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Savings account Account opening, closing, or management California

In - of last year I opened a new account with a requisite $50000.00 to take advantage of the promotion that the customer service person mentioned to me ( while I was in the bank on another matter ). I did open a new account and brought $50000.00 'new ' money into it ( broke it out of another very good paying interest account with a credit union ) .The promotion indicated that I would receive a bonus $400.00 after three months of 'new ' money in a new account. In - of this year I called customer service asking when that bonus would be available, having left the deposit untouched since -. I was told ( by a very pleasant gentleman, - ) that it appeared that my account had been deposited into another promotion that was running simultaneously and that would yield additional interest, but no $400.00 bonus. I told him that I had even confirmed this bonus program with the ad in the local newspaper and - said that of course Citi would make good on its commitment and I would receive the bonus. He said that he had spoken with his supervisor and that person would


that Citi would make good on the commitment. The secure message indicated that I would receive $23.00 as additional interest, but no bonus. - actually deposited the remaining $370.00 to my account to make the $400.00 bonus. I was very pleased. The next morning I received yet another SECURE message, this - indicated that the original $23.00 was correct and then the $370.00 was whisked out of my account. I called back very disappointed, spoke to several people in the - - call center until I finally got back to -. He said that he had exhausted all of his avenues and I would need to go to the branch where I originally made the transaction and speak with them. I did that - the manager is no longer there, the customer service representative is no longer there. The representative that tried to help me was told that there were - promotions going on at the same time and I was enrolled in the extra interest -, not the bonus - ( heard that from both - and - ). Note that I was unaware of the extra interest promotion at the time I was told to bring in new money for the bonus promotion. All of the people I spoke with told me that Citi would correct the error and make good on the commitment - although not - has been able to do so.