M&T Bank Bank Account Or Service Complaint

M&T Bank Bank account or service department,

Checking account Deposits and withdrawals Virginia

I paid my mortgage via the banks online payment system with the amount of - got the confirmation number provided on - -. The payment was supposed to be withdrawn on - -. Somehow the bank cashed my check but it was never paid to the mortgage Co. I contacted M & T bank regarding this issue and they said will investigate and give me my refund. I had to pay the mortgage company a second payment via telephone. They kept on charging me overdraft fees for NSF. Actually the funds were never returned and everything fell apart. In - 2015, they refunded my money but they flatly refused to refund my overdraft charges. I just want to know why did it take so long to refund my money. They refused to answer my questions and refund my overdraft charges ( - x - )