SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Virginia

I sold my home and with the sale of my home paid off my - and - mortgage with SunTrust Mortgage. The closing date of the sale was -/-/15 and the payment in full for both mortgages was received on -/-/15 ( confirmed by SunTrust Mortgage ). I am owed a refund of my escrow account by SunTrust Mortgage and - refund checks were issued on - -, 2015 : the - from my - mortgage ( $360.00 ) and the - from my - mortgage ( $13.00 ). I received the $13.00 check on Monday, - -. I have yet to receive the second check for $360.00. I have called SunTrust Mortgage numerous times and every time I get different information. the latest of which is that i must wait until 30 days from the date the check was issued to even request that an investigation be opened. I am E-TREMELY frustrated as for 10 years I never made a single late payment. I feel as though I am getting the run around and they are refusing to pay me the money that I am legally owed.