BBVA Compass Consumer Loan Complaint

BBVA Compass Consumer loan department,

Installment loan Taking out the loan or lease Texas

In early - 2015, I entered Compass Bank to do business. The counter agent solicited business. I was redirected to - -, - Representative. - - attempted to increase my home equity line of credit ( HELOC ). In doing so, she opened both a checking account and credit card account. I strongly protested to both immediately. She advised that the checking account was a requirement of all new '' HELOCs, which is what would occur if my limit is increased. I was not aware that the credit card account was not closed until I received a statement a few weeks later. In the meantime, I did not want to go through the changes the bank required to increase my HELOC. On - -, I advised - - I was no longer interested. At the same time, I instructed her to close the checking account ( and any other accounts ) opened in relation to this HELOC application. When I received statements, banking and credit, I realized that


to do so. Today, a week later I find out that the checking account can not be closed via phone unless it is at a - balance ( sounds crazy to me ). Last week, they told me that my balance would be returned less a service charge. I was unhappy to hear that I have to pay to close an account I never wanted. When I was advised that I HAD to open a checking account, the minimum amount required to open was $25.00. I have already lost $3.00 due to the monthly service charge. We are over 60 days and I can not get this checking account closed, just confirmed credit card account closed - - per my request yet I can not get this checking account closed. I have spent a considerable amount of time with Compass Bank. This reminds me of a time, not long ago, when you entered a mobile phone company 's establishment to browse and would leave to realize later that your mobile provider had been changed. The term used then was slamming. '' Even electric companies practice slamming. I feel like I have been slammed by Compass.