Flagstar Bank Mortgage Complaint

Flagstar Bank Mortgage department,

Other mortgage Loan modification,collection,foreclosure Texas

In - of - I lost my job, the account became delinquent in - of -. In - of - I contacted Flagstar in an attempt to bring the account current. Flagstar instructed me to contact Loss Mitigation, which I did in - of -. At this time I submitted the requested information to - - - as instructed by Loss Mitigation. Flagstar contacted me and informed me that they were no longer working with Loss Mitigation. I believe that this is the point in which the account became entangled with multiple departments. Loss Mitigation instructed me to continue making payments, which I did. In - of - my payment was rejected and foreclosure proceedings were initiated. I continued to contact Flagstar to try and remedy the account. I was now dealing with Flagstar and -, -, -, - and -, LLP as the foreclosure representative. I retained an attorney and neither my attorney nor I were able to get payoff information from Flagstar or -, -, -, - and -, LLP after repeated requests. I finally got a payoff amount and paid the loan and legal fees in full. I believe that at the point that Flagstar ceased working


totaling $20.00, - and got no response. I repeatedly requested a refund for the over payments and received a partial refund of $5400.00 on - -, -. I repeatedly requested an accounting of the account and all I ever received was a letter that stated they applied payments to my account. They refunded the $5400.00 as a good faith '' effort. I am requesting that due to the circumstances described above and that I was working in good faith with Flagstar as instructed that the negative foreclosure information currently on my credit report for Experian, Equifax and TransUnion be removed. I am also requesting that I am refunded the additional $14000.00 ( $20000.00 - $5400.00 ). I would also like to be awarded damages from the settlement announced in - -.