Credit card Disclosure verification of debt not disclosed as an attempt to collect
Portfolio Recovery Associates, Inc. Debt collection department,
Credit card Disclosure verification of debt Not disclosed as an attempt to collect Georgia
A debt collector from Portfolio Recovery at phone number - - - - called me on -/-/2015. The collector asked for me by name and I said yeah eventually. She then informed me that a had a debt for - - Back in the amount of $500.00 dollars. I then asked her if she was going to verify if I was the correct person by Social Security number or Birthday and address and she just kept confirming my name. I then asked her if she was suppose to give me the mini Miranda by law since she just told me everything without verifying and she did not say it. I asked her if she was required to verify and give the mini Miranda and she ignored my question and kept confirming my name. I asked her to transfer me to a manager. The manager got on the phone and I informed him of what just happened. I asked him the same questions and he told me nothing but who I called and if I wanted to resolve the debt. I then asked him if he was a third party agency and he ignored my question. The manager did not verify
so you do have to say it! '' I then told her about her other - reps and she responded that they do not have to verify because they bought the debt from - -. Which still makes them third party. I am filing a complaint in reference to this call. I feel that if anyone would 've answered the phone and said they were me they would 've disclosed all of my information to a third party. I do not feel comfortable having my personal information in the office of Portfolio Recovery simply because of this call and the negligence of the procedures they have in place. This agency is in violation of the FDCPA.
Portfolio Recovery Associates, Inc. customer in Georgia
Apr 02, 2015
* Source: CFPB Complaint Database
Portfolio Recovery Associates, Inc. response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.portfoliorecovery.com/ |
Phone | (757) 519-9300 |
[email protected] | |
Address | 120 Corporate Boulevard Norfolk VA 23502 |
Portfolio Recovery Associates, Inc. |
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