Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Fraud or scam Colorado

-/-/- : Discovered multiple charges on my card, - total, which I did not make. I called AmEx, the representative cancelled the card and issued me a new one. At that point - charges had been paid so I asked to dispute them. -/-/- : Faxed dispute papers : for $270.00 - - - - - and $50.00 PAYPAL- - - - -- -/-/- : Received email informing me the disputes had been opened. -/-/- : Received - emails : $270.00 Disputed charge determined to be valid ; dispute closed and $50.00 Merchant credit received ; dispute closedCalled AmEx for an explanation because I did n't make these charges ; they are fraudulent charges which my card agreement says I am not responsible for. Also with regard to the $50.00, there were - charges of $50.00 and - credit. I was told that I had disputed the charge which was credited ; if I wanted to dispute the other charge my card would need to be cancelled again. I asked to talk to a supervisor. Was told by Supervisor - that she would submit a request to reopen the dispute which would take three to five business days and I


email requesting the documentation. -/-/- : Received the merchant documentation which showed that the charges had been made on a computer located in - and an email address with .it '' was given. Plane tickets were purchased for flights in -. I am in -. Called AmEx to get explanation of how this could possibly be considered a valid charge made by me. Talked to Supervisor - and Manager -. - said she would make an exception and re-open the dispute ; she would send me dispute forms and I would have to refile the disputes ( I never did receive anything from her. ) -/-/- : Faxed the original dispute papers ( the original $50.00 charge disputed was, in fact, the - which was not credited ) with the new date entered and merchant information with notations. Also included a cover letter with explanation of what I found in the documentation that, to me, clearly indicated fraud. -/-/- : Received - emails : $50.00 dispute opened and amount put back into account and $270.00 charged deemed valid. Called AmEx. Talked with Manager - and explained my concerns and frustrations. He told me he would request the dispute be re-opened and that I should call back in - to - business days. -, -/-/-Sent a reply to dispute email requesting a phone call to explain the reasoning behind considered the $270.00 charge to be valid. Called AmEx. Talked to Supervisor - to explain my concerns and frustrations that this fraudulent charge is not being addressed as such. Asked to talk to someone in the Dispute Department. I was told they were not in at that time and they do not work on the weekend. I asked if I could call back on Monday to talk to them. She said she had no way to transfer me to the Dispute Department and no phone number to give me. She would send them an email explaining what I had told her and asking them to contact me. I asked to be cc 'd on the email and she said she could not do this. -/-/- Received an email from the Dispute Department stating that In order to speak with the customer care representative you are requested to call in the number at the back of your card, '' The bottom line is that I did not make the charges and did not authorize anyone to make the charges. This is clearly fraud and my card agreement states that I am not liable for fraudulent charges.