Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue New York

I placed an order with - - on -/-/-/-/2015 for $180.00 and they sent the wrong item. I wrong item. I returned the item for the correct item. They never contacted me, so I called them and theythey said they did n't know what to do. So they said they would send thereplacement right out. I waited and nothing. I called again and they said theythe item was on back order. I told them I no longer wanted the item, because it was now - -. They agreed to give me a refund andemailed this in writing. I had done a chargeback on my credit cardbefore I received this email, and advised the vendor this is what I haddone. I responded to the credit card companies letter and sent a copyof the email to them. They then recharged my credit card. I now ampaying $180.00 for merchandise I never received with a writtenagreement, as proof from the vendor. I want a full refund. I placed my order on -/-/- and it is now -/-/-/2015 and I would like thisresolved. I do not believe I should have to pay for something I neverreceived.