East West Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

East West Bank Bank account or service department,

Checking account Account opening, closing, or management Texas

I had - checkings and - saving account with - Bank before and now they merged into East West Bank. - of my accounts has been charged service fee every month after they merged into East West Bank without any notice. I called the bank but they refused to credit me back the service fee and they were saying that I supposed to maintain $2500.00 on each account. I told them that I did not receive any communication about these charges and I have been with the bank since -/-/1994 and never have this issue before. I ended up have to closed out all my accounts and only get two months refund back which is a very unpleasant experience.

East West Bank customer in Texas
Mar 31, 2015

* Source: CFPB Complaint Database

East West Bank response to complaint:
Closed

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