GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Billing statement Arizona

I received a Synchrony Bank Credit Card in -, and signed up to pay online from my checking account at another bank. I do this with all of my credit cards, and have been doing it for at least five years - without any problem. I thought I made an online payment on - - ( due date was - - ), and received an acknowledgement email, which I did n't look at too closely. When I got an email today that said I had not paid yet, I looked at the acknowledgement email, and saw that it had *scheduled my payment for the due date. * I would never do this purposely, and when I went online to see the scheduled transaction, I saw that it defaults automatically to the due date, not the date posted ( or the next day ). To make sure that this was not something I had done, I cancelled the payment and then clicked the Make a Payment '' again. The page I am attaching is a picture of the Payment Page on the webpage that shows the default payment date ( the due date ) and the note the bank includes about what happens when payments are made on the due date. I believe that this is a deceptive practice, and that the bank should not be allowed to keep this practice. Many thanks for allowing me to report it.