Continental Finance Company, LLC Credit Card Complaint

Continental Finance Company, LLC Credit card department,

Closing/Cancelling account Texas

I requested a balance transfer from my - account to my - account. After some time I was concerned because I never saw the payment to - - posted even though the money was deducted ftom my - account. At - on - -, 2015 I called and spoke to a representative and I shared my concern that my balance transfer was not showing up. He informed me that - - Bank did not accept balance transfers. I was floored because there is nothing in the cardholder agrement that states this fact. I relayed this information to - and they told me that if the payment was returned to them, they will credit my account. I could not believe it when on the - of - I logged in to my - card account and I saw that they had attempted to process the balance transfer. I called them to see what was going on and I was informed that my account was suspended. Now this is amazing to me because I have never missed a payment. The balance transfer was meant as an extra payment on my account. On - - I spoke with - and he informed me that they would pull the phone call to verify what I was told by the representative on - - regarding balance transfers. He said that if I had been advised with incorrect information, they would resolve the issue and I could resume making my payments online. I was waiting to hear about the outcome of the investigation, but I received a letter in the mail today ( -/-/2015 ) stating that I need to destroy my card and that I had violated my card holder agreement. This is unacceptable behavior from this company. They have incompetent Customer Service Reps and they punish the customer for it. I do n't want any damage to my credit from this company. I have documentation from - saying the balance transfer was returned from - - Bank. ( - Card ).