Capital One Consumer Loan Complaint

Capital One Consumer loan department,

Vehicle loan Problems when you are unable to pay Illinois

A vehicle that I co-sgined for was repossed around -/-/-, and when I found out I contacted Capital One Auto to find out what I needed to do regarding the matter. I was contacted once by Captial One in -/-/- to tell me that they were making arrangements to obtain the vehicle and that I would be able to receive additional information once they obtained possession of the vehicle. I never received any more information regarding this matter until I received a letter from a - collections Agency in -/-/- stating that I owed them $8000.00. I immediately contacted them because I was not even aware that the vehicle was sold, so I sent them a letter asking for an explanation of how they came up with this amount because I was not informed that the vehicle was sold, how much it was sold for or the date and time of when it was sold. I have not heard from - since that time. I filed a complaint through - - -/-/- because of the negative inquiry on my Equifax report and was told that Equifax and Capital One Auto would contact me to do a conference call. On -/-/-


writing about the date, time and location of a sale to afford the consumer to either buy back the vehicle or in my case, have someone else purchase the vehilce. She again stated that for private sales, this is not the case and that there is nothing that I can so. - of -, did not ask any questions so I was confused why we had a conference call set-up. I again asked so the laws regarding this does not pertain to Capital One and she said that is correct. I am reaching out to see if there is any other avenues that I can pursue because I thought state and federal laws were binding but and being told that they are not. Thank you kindly for any advice that you may be able to provide me.