HSBC Debt Collection Complaint

HSBC Debt collection department,

Credit card Communication tactics Threatened to take legal action Hawaii

My daughters and other family members have been getting repeated recorded calls on their cell phone and home phones. Recorded calls say there is a civil matter with my name and SSN attached to it. They do not leave a valid number to call back on. When my husband got the - call he was able to get someone on the phone and got a valid number for me to call back on. I called that number on -/-/15 about - times and left about - messages for a call back. No one called me back. I finally got to speak to a live person on Thursday -/-/15, name is - - or -, threatened that they will be serving me papers for an old credit card debt and also that someone had already called in and claimed to be me so they will be filing fraud charges against the phone number they have on recorded for that supposedly call. They did not want me to speak my side and would not give me the account number that they have and kept putting me on hold so he could speak to his supervisor and the - time he did that he disconnected the call. Advised that I was being recorded and he asked me to confirm my name / last digits of SSN, bdate and age. - call came in at - - my time on my phone ( -/-/15 ) My number as well as my daughters / husbands/ mom numbers are registered on the National Do Not Call list.