Capital One Credit Card Complaint

Late fee

Capital One Credit card department,

Late fee Michigan

- Card services was bought out by Capital One, I was never notified, my payments continued to go to -, Capital One can not locate my payments, I have been charged numerous late fees d/t payments not getting to Capital One, my due date changed as well, Capital One has reported a - late pay on my credit, I have contacted customer service and spoke to managers several times and they will not correct matter in the time frame I need to buy a home, I am being told it may be - days before this is corrected. My statements clearly show my account current until Capital One took over in - 2013. Even though I am being charged late fees, my payments were still made monthly and on time, my due date changed from the - of the month to the -.

Capital One customer in Michigan
Mar 23, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with monetary relief

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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